performance

The JD Powers & Associates 2008 Cordless Drill/Driver Study is out and the results are in. This study measures customer satisfaction with cordless drills/drivers by examining six key factors (listed in order of importance): drill performance (including drilling and driving power, performance under heavy use and maneuverability in tight spaces); ease of use (including balance, weight and grip size and feel); battery performance; price; versatility of the battery platform in supporting other power tools; and warranty. The study is designed to provide information to help customers with purchase decisions, as well as to assist drill/driver manufacturers in their efforts to improve satisfaction. Read the rest of this entry »