“Even though the housing and construction market is slowing down, power tools still represent a $9 billion industry in North America,” said Dale Haines, senior director of the real estate and construction practice at J.D. Power and Associates. “According to The Freedonia Group, demand for power tools in North America is projected to increase over the next several years, totaling $10.2 billion by 2011. With this growth on the horizon, both consumers and manufacturers of power tools can benefit from understanding what is particularly satisfying to customers.”

Among the ten brands ranked in the study, Ridgid ranks highest in customer satisfaction with a score of 784 on a 1,000-point scale, demonstrating strong performance in all factors that drive customer satisfaction, and performing particularly well in the warranty and price dimensions.

“Ridgid performs consistently well across all aspects of the study and truly differentiates itself in the highly competitive cordless drill/driver market through warranty and price,” said Haines.

DeWalt and Hitachi follow Ridgid in the rankings with scores of 779 and 774, respectively. DeWalt performs particularly well in drill performance and versatility of the battery platform, as well as in ease of use. Hitachi performs particularly well in battery performance.